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Feature request: Add option to specify internal comments based on origin



Gepostet 26. Apr. 2023

Currently internal comments display as yellow for all internal comments. We would like to be able to set different colors for internal comments based on the origin of the internal comment

example:

Blue - internal comment directly into the ticket by an agent

Red - internal comment via ticket sharing from a third party

orange - internal comment from a parent ticket to a child ticket via side conversations

green - Internal comment via an API update to the ticket

purple - internal comment via an email to the case from a user not registered in Zendesk

etc.


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