Currently internal comments display as yellow for all internal comments. We would like to be able to set different colors for internal comments based on the origin of the internal comment
Blue - internal comment directly into the ticket by an agent
Red - internal comment via ticket sharing from a third party
orange - internal comment from a parent ticket to a child ticket via side conversations
green - Internal comment via an API update to the ticket
purple - internal comment via an email to the case from a user not registered in Zendesk
Bitte melden Sie sich an, um einen Kommentar zu hinterlassen.