Custom coding - increase frame size from embedded site

Hi,

We use embedding (shared links) from Files toward Zendesk site and the embedded window is too small. We want to increase the window. Have talked with support from Files (the one we use to share links) and they believe the size of the size of the container on the zendesk has to be changed or edited as style in the source code.

So this frame we want that is bigger.

here is the source code of the embedded link from Files



and what we entered in our Zendesk article under source code

<div id="filescom-root"></div>
<p>
<script async="" defer="defer" src="https://jssdk.files.com/sdk/sdk.js"></script>
</p>
<div class="filescom-sharelink" data-key="xxxxxx" data-site="nimbra.files.com"></div>

to embedd the site.

We have same issue with frame size with different shared links we use from Files.

Thank you in advance for any assistance and help.

Tipene Hughes

6. Juni 2023 14:29

Zendesk Developer Advocacy

Hey, Monika!

Have you tried adding additional CSS styles to the frame to adjust the size? You'll likely need to add it to either the <div> with a id of "filescome-root" or the <div> with the class of "filescom-sharelink". Here's a link to more information on customizing the CSS of your help center theme:

Customizing the CSS or JavaScript

I hope this helps! Feel free to reach out if you have any questions.

Tipene

Custom coding - increase frame size from embedded site

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