Using URL Target to automate internal comments

7. Juni 2023 19:47

Referencing Yaniv Dayan's instructions outlined here:

https://support.zendesk.com/hc/en-us/community/posts/4408860808090-How-to-add-a-popup-warning-message-to-organizations-client-s-tickets-

I tried to set this all up, but when I go to test the URL target (below) I get an error: "Error during transmission: HTTP client call failed". Any ideas?

https://REDACTED.zendesk.com/api/v2/tickets/{{ticket.id}}.json?ticket[comment][public]=false

4 Kommentare

Yaniv Dayan
- 7. Juni 2023 21:15
Hi Jake Warren

I just double-checked the instructions, and it works. Have you added the Basic Authentication?

0
Jake Warren
- 7. Juni 2023 21:39
Hey Yaniv Dayan

I did, I just used my own credentials. However, we do use SSO, so not sure if that has an impact on this setup.

0
Yaniv Dayan
- 8. Juni 2023 03:01
Hey Jake Warren

Maybe this would help:

https://support.zendesk.com/hc/en-us/community/posts/4932605159450-How-to-format-a-comment-when-using-Notify-active-webhook-action-#:~:text=tried%20it%20but%20I%27m%20getting%20an%20%22Error%20during%20transmission%3A%20HTTP%20client%20call%20failed%22%20when%20testing

https://support.zendesk.com/hc/en-us/community/posts/4409515186970-Create-a-private-comment-automatically#:~:text=Error%20during%20transmission%3A%20HTTP%20client%20call%20failed

0
GrowthDot
- 16. August 2023 12:52
Hi,

You can automatically add comments to specific tickets with the Proactive Campaigns app. It has a new automation feature, so you can use it to send emails and add internal notes in bulk. The app adds internal notes when tickets enter the list filtered by specific criteria. It's extremely simple to use!

0

Bitte melden Sie sich an, um einen Kommentar zu hinterlassen.

4 Kommentare

Sie haben nicht gefunden, wonach Sie suchten?