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Using API to create comment attachment with existing URL instead of upload token.
Gepostet 10. Juni 2023
Hello.
I'm writing an APP using the ZAFClient api that creates a new comment. The new comment will add a CC and include the attachment from the original ticket description.
The /api/v2/tickets/ interface where the comment uploads takes a token returned from api/v2/uploads. But, in my case, the attachment is already part of the ticket. I would like to refer to the original contentUrl in the new comment for 2 reasons - (1) I would like to not duplicate the storage usage for the tickets and (2) avoid the complication of downloading then uploading the file.
Is there a way to specify the contentUrl during the comment creation? Or maybe a better way to add this to the zendesk page?
Thanks,
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