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User guide?

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Eduardo Cunha

Gepostet 30. Juni 2023

Is there any page with the main articles an agent would need to work on tickets and anything related to their permissions? 

I already have this link: https://support.zendesk.com/hc/en-us/categories/5021364328218

But for a new agent is hard to know where to go, I was thinking of something more straight forward specific for agents with the main articles.

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    Dave Dyson (gmail)

    Community Moderator

    HI Eduardo,

    The featured articles on that page (those highlighted with ★) would be a good place to start.

    Alternately, the free Omnichannel Agent Learning Path at training.zendesk.com could be a more tailored learning experience for your new agents as a way to learn the fundamentals of working as an Agent using Zendesk.

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    Noly Maron Unson

    Zendesk Customer Care

    Thank you, Dave, for your contribution. Your suggestions are spot on. The Learning Path in https://training.zendesk.com/ not only helps agents but also admins in building foundational knowledge in Zendesk.

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