Vor Kurzem aufgerufene Suchen

Keine vor kurzem aufgerufene Suchen

End of support issue for ticket redaction app

Beantwortet
image avatar

amber

Gepostet 11. Juli 2023

Currently, our company is using the support sdk. Therefore, we are using the ticket redaction app to remove personal information contained in tickets. However, in the support sdk, the function of deleting the content of the workspace's default ticket is not available. If ticket redaction app support is discontinued, it will have a major impact on our company. Be sure to add the support sdk to the basic function so that you can edit tickets.

1

1

1 Kommentar

Datum
    image avatar

    Chris Sos

    Zendesk Product Manager

    Hi there,

    The underlying APIs that the Ticket Redaction App use are still available to utilise. These are here:

    Redact Ticket Comment In Agent Workspace & Redact String in Comment.

    You can also use Agent Workspace's built in redaction function to redact text in any comment, including the original ticket description.

    Hope this helps!

    Chris

    0

    Bitte melden Sie sich an, um einen Kommentar zu hinterlassen.

    Sie finden nicht, wonach Sie suchen?

    Neuer Post