We have custom numeric ticket field "Counter" that is updated with +1 each time an agent makes a contact with the customer.
- How can I create a report that will show me the exact value the custom numeric field Counter had for a certain date?
- Additionally I would like to see how many times the value of this specific custom numeric field was changed for a specific period of time? For example if the agent has updated a ticket 10 times in June, but only 3 of those updates included a change in the value for field Counter, the report should show 3.
Thank you in advance for the help!
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