How can I bulk update ticket/org tags?

3 Kommentare

  • James Hanley
    Zendesk Product Manager

    Hey Efthymis Kouzelis, James here from the Product team.

    The most effective way would be to have you database update the organizations as they change using the Update Organizations API. However, if you don't have developer resources you can achieve your goal using a number of in-product tools;

    I hope this helps.

    James

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  • Efthymis Kouzelis

    Hi James,

    Thanks for your reply. This is really helpful on org updates.

    But I still can't find anything to help me update tickets by their IDs. I can only do that through views. But what if I have a list of ticket IDs I want to update?

    I suppose we need a data importer tool. Is there anything like this available?

    0
  • Ronie Ranoy
    Zendesk Customer Care
    Hi Efthymis,
     
    Unfortunately this feature is not yet available. But there is an existing Feature Request in Feature request - bulk ticket update via file import. You can upvote on the Feature Request to get more visibility on it.

    Another option is via API with Tickets endpoint. You can use the Update Many Tickets as it accepts an array of up to 100 ticket objects, or a comma-separated list of up to 100 ticket ids.
    0

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