How to initialize or fix the phenomenon of looping to the wrong page after logging in after setting SSO

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1 Kommentare

  • Ahmed Zaid
    User Group Leader Community Moderator
    Zendesk Luminary

    Hi IT Helpdesk,

    If you have not disabled Zendesk authentication, you can log in using your email and password at https://{your_subdomain}.zendesk.com/access/normal.

    If you have not set a Zendesk user password, or have reset all passwords during SSO setup, you can easily request a password reset through your admin email.

    If you have indeed disabled Zendesk authentication, Please reach out to Zendesk support for assistance.

    After resolution, I would advise to keep Zendesk authentication as a backup with 2 FA turned on for additional security.

    0

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