Duplicate Zendesk notifications on Slack

Beantwortet

3 Kommentare

  • Jacob the Moderator
    Community Moderator
    Zendesk Luminary

    Hey Abner Cruz

    I'm not sure if you're using the native Slack integration by Zendesk or use a trigger and webhook solution?

    Have you checked the ticket event log to see if you have more than one Slack action for the same event?

    If you're using a webhook, you may also see something in the webhook log.

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  • Abner Cruz

    Hey Jacob! Thanks for the help. 

    I set up the trigger in Zendesk following these instructions: https://support.zendesk.com/hc/en-us/articles/4963959597594-Creating-and-managing-triggers-for-Slack

    It's not a legacy notification. 

    The tickets I was testing did have the "notify active webhook" in the event log, yes.


    I went ahead and deactivated the "Slack Ticket Trigger", but the problem persists. In my latest test there is no webhook in the events but notifications on Slack are still duplicated: 

    And now the system won't let me re-activate the "Slack Ticket Trigger", it always gives me this error, but I've been trying for over 10 min:

    Any other suggestions? 

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  • Jacob the Moderator
    Community Moderator
    Zendesk Luminary

    Hey Abner Cruz,

    This may be better handled by Zendesk Support who can be granted access to your account.

    One thing, Could you have more than one trigger that notifies Slack?
    You can filter by that action 👇 in your trigger overview and see if anything turns up.

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