For the text back function, should be able to add a custom greeting or remove the text back confirmation message. Currently we can add our own greeting with instructions for text back, but when the customer uses the option for text back, a default Zendesk greeting plays, "The number we have for you is, xxx-xxx-xxxx to confirm this number, dial 1..." It's very robotic and generic. I'd like to change this to something else that we can create. Or if possible, an option to remove this step as we can add the instructions to the first part of the greeting and they don't need to confirm again.
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