General Feedback from a team that has begun to use Teamwork

2 Kommentare

  • Shawna James
    Community Product Feedback Specialist
    Hi Sean, thank you for providing your feedback. This has been logged for our PM team to review.
     
    For future reference, I want to point you in the direction of our product feedback template which has been designed by community members and PM's to help users provide as detailed feedback as possible so that our teams can understand and highlight the most important aspects of your product feature request. You don't need to make any changes now but wanted to make sure you had this template for your reference for future posts!
     
    For others who may be interested in this feature request, please show your support by upvoting the post or adding your specific use case in the comments. Thank you again for taking the time to provide us with your feedback! 
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  • Amisha Sharma
    Zendesk Product Manager

    Hello Sean Leal,

    Thanks for your feedback. I wanted to quickly jump in and provide a few feature updates which might help with productivity:

    • Different colored backgrounds to differentiate when a conversation is a public email (white), draft (blue?), internal note (yellow), or chat (green?). : This feature is currently in development and we are targetting March 2024 for an EAP release.
    • The ''apply macro'' section is currently in the far left corner. I would like to see it appear in line with the reply section. In other words, it could be below the reply box. : Check this feature: https://support.zendesk.com/hc/en-us/articles/5040357973018-Announcing-the-Macros-keyboard-shortcut 

    Thanks!

     

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