Initial feedback is based on a 2-month interval in which out team has moved form the original Zendesk product over to using Agent Workspace.
Have other agents be able to see Drafts? Either saved Drafts or maybe in realtime?
- Different colored backgrounds to differentiate when a conversation is a public email (white), draft (blue?), internal note (yellow), or chat (green?).
- IP address and device/browser details are unavailable in Agent Workspace.
- Have a pop-up on the screen when there is an incoming chat the kind of pop-up that is visible and large in your face and flashing until the chat is accepted whichever screen you are on.
- The ''apply macro'' section is currently in the far left corner. I would like to see it appear in line with the reply section. In other words, it could be below the reply box.
- When clicking on the request chat rating button in a chat, it does not automatically close after your request. This can cause you to click on the request chat rating more that once. It would be great if the ''request rating'' box could close automatically as soon as it was sent.
- Have the ability to have hyperlinking when sending articles to users in the Messaging platform as currently all links are fully displayed when sending either linked help articles or when creating and sending macros.
The Sendible team!
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