Tier 1 in our support team handles different types of request types and I'd like to set different OLA policies for that Group dependent on more conditions than just which group it is a part of.
- Request type based on a custom field
- Request type based on ticket form used
I'd like to be able to set OLAs for each type of ticket a group may encounter
Bitte melden Sie sich an, um einen Kommentar zu hinterlassen.