Please give a quick overview of your product feature request or feedback and note who in your org is affected by this issue [ex. agents, admins, customers, etc.]. (2-3 sentences)
As an admin, I would like to be able to review macro usage over a monthly period. As an admin, I occasionally monitor macro usage to identify whether there are any trigger/automation refinement opportunities. Sorting the last 7 days column from high to low helps identify which macros are being used most - including a 30 day bracket would provide more info.
What problem do you see this solving? (1-2 sentences)
We have monthly cycles where at the close of the month we'll see an increase by some teams with higher ticket volume, whereas they may not be used very much during other periods of the month. To identify when that's happening, or other unknown periods when there may be a spike, including the 30-day bracket would minimize the need to check on a weekly basis.
When was the last time you were affected by this lack of functionality, or specific tool? What happened? How often does this problem occur and how does this impact your business? (3-4 sentences)
This happens whenever reviewing macro usage.
Are you currently using a workaround to solve this problem? (If yes, please explain) (1-2 sentences)
No. Could probably include tags on each macro, then report via Explore, but this would be a brittle solution.
What would be your ideal solution to this problem? How would it work or function? (1-2 sentences)
I would like to have a column with the 30 day usage numbers. If you're feeling fancy, adding a column selector like on the Fields page in Admin Center. Extra fancy would be to include an export to csv.
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