Excluding CCs for Ticket Comments via API



Gepostet 01. Feb. 2024

Hi All,

I have the below webhook setup to send an automated reply but I would like to only send it to the requester and ignore the CCs. I have seen other posts and documentation on how to delete the CCs entirely from the but I want them retained on the ticket for manual agent comments. Can I configure the webhook to ignore CCs or is there a way to take the CCs off and put them back on?

{
  "ticket": {
    "comment": {
    "html_body": "This is a test auto-reply.",
      "public": true,
      "author_id": "22208544138009"
}
  }
}

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