Feedback Request: Make Native Translation Possible on Shared Tickets

Our Zendesk instance is part of a one-way ticket sharing agreement with another company.  They are able to share tickets from their Zendesk instance into ours.
Many of their tickets that are shared with us are in a language that our staff does not speak, understand, or reply in directly.  

Problem Statement: Like other email and web form-generated tickets, we'd like to have the ability to natively translate text within a Zendesk shared ticket.

Expected (where this is possible on web form tickets):
 

Actual (where it is not currently possible on Shared tickets):
 

Thank you,
-Matt Russell
Customer Service Delivery Manager