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Sync from Jira into Zendesk ticket : created and last commented date



Gepostet 05. Feb. 2025

Hi,

 

Is it possible to sync the created date and last commented date timestamps from a linked Jira into corresponding Zendesk ticket fields? We wanted these fields to sync from Jira to Zendesk, so that we can calculate:

  1.  the time the Zendesk ticket spent with the group until the linked Jira was created
  2. the time it took from Jira created date to Zendesk ticket closure date

I see that Zendesk has a custom “date” field which does not seem to support actual timestamps. So not sure, if it is possible to still sync over these dates into Zendesk using the standard Jira Zendesk integration app.

 

Any suggestions if anyone has executed similar sync without a third party app.

Thanks in advance.


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