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Discussion - Tips and best practices from the community

Explore and share tips, workflows, customizations, and recipes related to the Zendesk suite of products, all curated from the experiences and insights of fellow Zendesk users.

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      How to reply to a ticket with a Support Email Address of your choice?
      Hi Everyone, I’m Claudia from the Asia Customer Success team. One of the queries I get asked a lot from my clients is: H...

      Gepostet 24. Nov. 2020 · Claudia Chiu

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      Tip: How to Show Popular Search Topics in Guide (HC)
      This handy tip involves customizing you Help Center to display Popular Search topics. It could be also be used to highli...

      Gepostet 05. März 2022 · Edward Teach

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      Help Center - Add Expandable Promoted Article with Article Body
      Zendesk level: Beginner to Intermediate Knowledge: Copy & Paste / CSS Time...

      Gepostet 04. Aug. 2017 · CST

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      How to search Help Center from article on mobile device
      When viewing our Help Center on a mobile device, the search bar appears on the Home page and Section pages, but not on a...

      Gepostet 23. Juli 2024 · Stacie Loving

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      Ticket links on iPhone dont open to app anymore
      Ticket ID links in an email use to open directly to the app to view the ticket. But for months it goes to a browser with...

      Gepostet 15. Sept. 2024 · Exposure Events

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      Best ways to recommend articles based on labels?
      I'm hoping to get some guidance. We want to try to give people access to the articles they probably need, ideally before...

      Gepostet 13. Dez. 2024 · Kyle Kowalsky

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      Help Center - Reusable Components?
      Hi, I’m using Zendesk Help Center to build my help center and customizing the UI by editing the theme code. I’m wonderin...

      Gepostet 26. Nov. 2024 · Enrico Monte

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      How to Export Zendesk Guide Data as CSV
      Here is a script that exports Zendesk Guide Article information as a CSV:

      Gepostet 23. Aug. 2018 · Scott Havard

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      Hiding An Agent's Identity
      Administrators should follow a few steps to hide agent identities from customers.
      • Disable personal email replie...

      Gepostet 27. Okt. 2015 · ZZ Graeme Carmichael

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      WEBINAR | Employee Services: Streamline Internal Helpdesks with Zendesk

      Gepostet 26. Nov. 2024 · Elena

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