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How to search Help Center from article on mobile device



Posted Jul 23, 2024

When viewing our Help Center on a mobile device, the search bar appears on the Home page and Section pages, but not on articles. How would I add the search bar to the articles for mobile devices?


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2 comments

Request #12887232 "my ticket (12835434) was closed ..." was closed and merged into this request. Last comment in request #12887232:

(2:52:24 AM) Z Bot: Thanks for signing into the Zendesk help center.
(2:52:25 AM) Z Bot: What would you like to do?

ASK A QUESTION, MANAGE SUBSCRIPTION, REPORT AN ISSUE, LEARN ABOUT ZENDESK, WATCH NEXT LEVEL CX WEBINAR SERIES
(2:53:59 AM) Web User stacie.loving@showpad.com__z2Guide__1055…: Report an issue
(2:54:00 AM) Z Bot: OK, I can check for incidents or help you troubleshoot an issue.

CHECK FOR INCIDENTS, TROUBLESHOOT ISSUE
(2:54:19 AM) Web User stacie.loving@showpad.com__z2Guide__1055…: i had an open ticket and it's been marked as resolved, but no one did anything
(2:54:25 AM) Z Bot: Select the product area you are asking about below so I can improve your results.
(2:54:25 AM) Z Bot:
(2:54:36 AM) Web User stacie.loving@showpad.com__z2Guide__1055…: Which product area do you need help with?: Guide
(2:54:39 AM) Z Bot: These resources might help:
(2:54:40 AM) Z Bot: Requesters are unable to mark tickets as solved in the help center
Why are tickets missing from My activities in the help center?
Which user is assigned to the ticket when it's solved through autoreplies?
(2:54:40 AM) Z Bot: Did you find what you needed?

YES, NO, I STILL NEED HELP
(2:54:43 AM) Web User stacie.loving@showpad.com__z2Guide__1055…: ticket id: 12835434
(2:54:53 AM) Z Bot: This response was generated by AI.
(2:54:53 AM) Z Bot: If your Zendesk ticket is marked as resolved but no action was taken, you can:

  • Open Support in an incognito browser and submit your update.
  • Clear your browser's cache and cookies, then try to submit your update again.
  • Disable browser extensions or plugins one by one to check if they affect update submission.
  • Add ?noapps to the end of the ticket URL to identify if any apps are interfering.
  • If an app is causing the issue, contact the app's developer.

If these steps don't resolve the issue, you can ask for escalation.
(2:54:53 AM) Z Bot: Read more about this topic in the following Help Center article: https://support.zendesk.com/hc/en-us/articles/4408825624858-How-can-I-troubleshoot-ticket-submission-issues
(2:54:54 AM) Z Bot: Did that resolve your issue?

YES, I'M ALL SET, YES, AND I HAVE ANOTHER QUESTION, NO, I STILL NEED HELP
(2:55:33 AM) Web User stacie.loving@showpad.com__z2Guide__1055…: No, I still need help
(2:55:34 AM) Z Bot: Which of these best describes what you want to do?

SPEAK TO AN AGENT, SOMETHING ELSE
(2:55:37 AM) Web User stacie.loving@showpad.com__z2Guide__1055…: Speak to an agent
(2:55:41 AM) Z Bot: Help me route you to the best agent by answering these questions:
(2:55:42 AM) Z Bot:
(2:56:18 AM) Web User stacie.loving@showpad.com__z2Guide__1055…: How is this impacting your business?: I have an issue that's slowing me down
Which product do you need help with?: Help center & Community forum (Guide)
Brief description / subject: my ticket (12835434) was closed without resolution
(2:56:20 AM) Z Bot: OK. I've sent this conversation to our team.
(2:56:21 AM) Z Bot: Most customers hear back in 1 to 2 business days. Feel free to check back later or watch for an update sent to stacie.loving@showpad.com.
(2:56:21 AM) Z Bot: Remember, the more details you provide now, the more helpful our team can be with their first reply. So before you go, make sure to send along any extra information that might help our team get to work.
(2:56:22 AM) Z Bot: Enjoy the rest of your day.

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image avatar

Oscar Mejias

Zendesk Customer Care

Hi Stacie -
 
By default, the search bar should be seen within articles if you are using the default Copenhagen theme - if you are using a custom theme, you may need to ensure that no changes to the search bar functionality are compromised.
 
Thanks! 

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