Vor Kurzem aufgerufene Suchen

Keine vor kurzem aufgerufene Suchen

Q&A - Tickets and email

Ask your questions, engage in discussion, and find solutions related to email, forms, fields, tags, and ticket statuses.

Neuer Post
Alle anzeigen
    Nach neuester Aktivität sortieren
      Posibilidad borrar/eliminar tickets automáticamente si cumplen un criterio
      Buenos días ¿Es posible borrar/eliminar tickets automáticamente si cumplen un criterio? Por ejemplo, los tickets que ten...

      Gepostet 28. Aug. 2024 · Enrique Varela Rastrero

      0

      Follower

      0

      Stimmen

      0

      Kommentare

      Anyone know how to get the message-id for a bunch of tickets?
      Beantwortet
      I'm looking for a simple way to retrieve the message-id from 40 tickets. It looks like this is not included in any of th...

      Gepostet 10. Mai 2022 · CJ Johnson

      7

      Follower

      1

      Stimme

      7

      Kommentare

      Triggers based on agent status
      How to apply triggers based on agent status. For example, agents offline assign the ticket to a group and place it on ho...

      Gepostet 27. Aug. 2024 · Melissa

      0

      Follower

      1

      Stimme

      0

      Kommentare

      Writing directly to a side conversation
      Beantwortet
      Hi, one of our customers uses side conversations to communicate with us (IT serviceprovider). Unfortunately, our own tic...

      Gepostet 01. Aug. 2024 · hochheim

      3

      Follower

      0

      Stimmen

      2

      Kommentare

      Tracking outbound emails sent through zendesk
      Beantwortet
      are we able to pull a report on outbound email sent through zendesk based on subject title? Is there a way to track open...

      Gepostet 24. Apr. 2021 · Sandy Vangyi

      5

      Follower

      0

      Stimmen

      3

      Kommentare

      Satisfaction Really Spaced Out
      Has anyone encountered this? Whenever I add {{satisfaction.rating_section}}​, it looks very odd when looking in the emai...

      Gepostet 20. Aug. 2024 · Kyle Beaulieu

      0

      Follower

      0

      Stimmen

      0

      Kommentare

      Auto-filling of personalized fields when receiving an email
      Beantwortet
      Hi everyone, I'm a newbie in Zendesk but i need to find a solution for a customer. He doesn't want to use our forms but ...

      Gepostet 07. Aug. 2024 · Nicolas BILLAUD

      2

      Follower

      0

      Stimmen

      2

      Kommentare

      Pausing SLA when you have a Task with an agreed date for completion
      Beantwortet
      Hi Everyone, Hope the community can provide some guidance here, because I am quite stuck and could really use some advic...

      Gepostet 06. Aug. 2024 · Paul Tarling

      2

      Follower

      1

      Stimme

      1

      Kommentar

      Unable to login into Zendesk
      Beantwortet
      I am unable to get into Zendesk, it seems like the account has been compromised. I am trying to change the password but ...

      Gepostet 10. Aug. 2024 · Krishna dubey

      1

      Follower

      0

      Stimmen

      1

      Kommentar

      Custom field on ticket (counter)
      Hi all, Not sure the topic is right, I need to create a custom field on ticket which shows the same number that comes up...

      Gepostet 09. Aug. 2024 · Leo Lenk

      1

      Follower

      0

      Stimmen

      0

      Kommentare