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Custom field on ticket (counter)



Posted Aug 09, 2024

Hi all,

 

Not sure the topic is right, I need to create a custom field on ticket which shows the same number that comes up on the upper top bar (as per email below). 
In sum: whenever the type is "Problem" and a related “Incident” is created, I'd like to have a custom “counter” field on the ticket that works with the same criteria of the one showing up on top. Is there a way to do that?

 


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