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Q&A - Tickets and email

Ask your questions, engage in discussion, and find solutions related to email, forms, fields, tags, and ticket statuses.


Bonjour, Dans mon formulaire j'ai un champ de type liste déroulante avec plusieurs choix et je voudrais qu'un avertissem...

Gepostet 19. Feb. 2025 · Catherine CHAPLAIN

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As an admin, I would like to require fields when agents are submitting tickets that match when an end user submits the s...

Gepostet 25. Feb. 2025 · mfg

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Hi, I am trying to solve an issue and I am not sure where to start. We sometimes have organizations that require special...

Gepostet 16. Feb. 2022 · Claus Meisel

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Does anyone have an interesting way to detect multiple tickets from a customer in Triggers? I am looking to satisfy a re...

Gepostet 19. Feb. 2025 · Michael

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Hi there, I have a challenge out there for anyone who is savvy with Webhooks and Liquid Markup. We'd like to have a webh...

Gepostet 12. Feb. 2025 · Rich Herbert

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I am not able to copy a bill from prior month to current month, make changes and save the changes

Gepostet 05. Feb. 2025 · joyce baxley

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Currently doing flow charts to re-do all of our company forms for Zendesk. One form is for product support. In some case...

Gepostet 06. Feb. 2025 · Zach Gilbert

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Hi everyone, Not sure if this is the right place to share this "bug" or if it has already been shared, but I couldn't fi...

Gepostet 06. März 2024 · Daniel Silva

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Hello, When I create a public reply to a new ticket in Zendesk Support, an 11-character alphanumeric text string, with a...

Gepostet 23. März 2023 · Kevin Zhou

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Dear Zendesk Product Team, We would like to share our suggestions for enhancing the customizable Dashboard for Agents. N...

Gepostet 17. Okt. 2024 · Zhansaya Adyrbek

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