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Customize Dashboard in Home section in Support
Posted Oct 17, 2024
Dear Zendesk Product Team,
We would like to share our suggestions for enhancing the customizable Dashboard for Agents.
Now we have next criterias in dashboard:
- Open Tickets (current)
- Ticket Statistics (this week)
- Satisfaction Statistics (60 days)
![](/hc/user_images/01JACSJ929WC500B6PTWJ2DKHN.png)
We would like to propose adding additional criteria to enhance our dashboard:
- Solved and Closed Tickets for Today: It would be ideal if agents could select the date and status category directly within the dashboard.
- KPI for Agents (Daily/Monthly): If feasible, KPIs should be managed by supervisors or admins, allowing them to assign them directly to individual agents or groups.
Alternatively, consider implementing a customizable dashboard feature, enabling admins to tailor the dashboard to meet specific business requirements.
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1 comment
Elaine
Thank you for sharing these valuable suggestions regarding the customizable dashboard for agents!
The criteria you’ve highlighted, especially the inclusion of "Solved and Closed Tickets for Today" and "KPI for Agents," would significantly improve our ability to monitor performance effectively. Being able to view these metrics directly on the dashboard will empower agents to manage their workloads more efficiently and enhance customer service outcomes.
I also agree that allowing agents to select date and status categories directly within the dashboard would greatly streamline workflow processes.
Additionally, the idea of implementing a customizable dashboard feature is excellent, as it would provide the flexibility needed to adapt to our unique business requirements. It would allow teams to focus on the metrics that matter most in their daily operations.
We will take a closer look at these suggestions, and the development team may consider them for future enhancements. Thank you again for your proactive approach in proposing these improvements!
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