{"showBanner":false,"urlFilters":["/community/"],"type":"warning","title":"Service Incident","content":"An error occurred last week resulting in the deletion of many community posts. Restoration efforts are underway, but posts could be missing for several days. For more information, .","linkURL":"https://support.zendesk.com/hc/en-us/community/posts/4414461584794-Service-incident-missing-community-posts-and-comments","linkText":"please read this announcement"}
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Zendesk updates

Announcements about routine maintenance, scheduled downtime, and new Zendesk features.

Announcements

  • ★ Announcing messaging reporting in Explore
  • ★ How Zendesk Does Knowledge Management Vol 3. The Solve & Evolve Loop
  • ★ Community event: Explore Q&A
  • ★ Announcing embedding videos in content blocks
  • ★ Announcing rule changes to numbers for deactivated Sell Voice users
  • ★ Announcing removal of the Discord integration
See all 240 articles

Release Notes

  • Release notes through 2022-09-23
  • Release notes through 2022-09-16
  • Release notes through 2022-09-12
  • Release Notes Through 2022-09-02
  • Release Notes Through 2022-08-26
  • Release Notes Through 2022-08-19
See all 132 articles

Service notifications

  • ★ Unscheduled Maintenance - September 25, 2022 | Pod Cluster 13.9 & 20.7 - Database Maintenance
  • ★ [Updated] Scheduled Maintenance - September 21-22, 2022 - WhatsApp Business API Clients
  • ★ [Updated] Scheduled Maintenance - Sept 19, 20, 21, & 25 | Multiple Pods - Messaging (Support) + Omnichannel Routing
  • Service Incident - September 22nd, 2022
  • Service Incident - September 22nd, 2022
  • Service Incident - September 21st, 2022
See all 312 articles

What's New in Zendesk

  • ★ What's new in Zendesk: September 2022
  • What's new in Zendesk: August 2022
  • What's new in Zendesk: July 2022
  • What's new in Zendesk: June 2022
  • What's new in Zendesk: May 2022
  • What's new in Zendesk: April 2022
See all 36 articles

Developer updates

  • ★ Announcing Ticket Metrics API change
  • ★ Announcing the removal of end user API endpoints in Support
  • ★ Introducing Pagination Changes - Zendesk API
  • Apps Support API: Custom Ticket Statuses
  • [BREAKING] Changes to Talk Agent Availabilities API Endpoint for Omnichannel Routing customers
  • Announcing all Support apps to be responsive by default
See all 30 articles
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