{"showBanner":false,"urlFilters":[],"type":"warning","title":"Service Incident","content":"We are investigating reports of customers being unable to use our Zendesk Widget for support. If you need urgent assistance, please reach out to serviceincident@zendesk.com. For more information, .","linkURL":"https://support.zendesk.com/hc/en-us/articles/4577692745114-Service-Incident-May-4th-2022-Zendesk-ZBot-Widget-unavailable","linkText":"please read this announcement"}
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  2. Zendesk updates

Zendesk updates

Announcements about routine maintenance, scheduled downtime, and new Zendesk features.

Announcements

  • ★ Post Relate Community Event: Deep Dive on Agent Workspace
  • ★ Announcing a new location for skills-based routing in Admin Center
  • ★ Announcing contextual browser page titles in Support
  • ★ Clarification about announced changes to views sorting capabilities and pagination
  • ★ Removal of permanently deleted Ticket IDs
  • ★ Announcing side conversations in the context panel
See all 194 articles

Release Notes

  • Release Notes Through 2022-06-24
  • Release Notes Through 2202-06-18
  • Release Notes Through 2022-06-11
  • Release Notes Through 2022-06-03
  • Release Notes Through 2022-05-28
  • Release Notes Through 2022-05-21
See all 120 articles

Service notifications

  • ★ Scheduled Maintenance - July 16, 2022 - Admin Center and Account-Level Settings - All Pods
  • ★ Scheduled Maintenances - June, 2022 - Multiple dates and Pods
  • Service Incident - June 24th, 2022
  • Service Incident - June 21st, 2022
  • Service Incident - June 21, 2022 - All Products | All Pods - 5XX Errors and Login Issues
  • Service Incident - June 15, 2022 - All Services | Multiple Pods - 502 Bad Gateway errors
See all 279 articles

What's New in Zendesk

  • ★ What's new in Zendesk: June 2022
  • What's new in Zendesk: May 2022
  • What's new in Zendesk: April 2022
  • What's new in Zendesk: March 2022
  • What's new in Zendesk: February 2022
  • What's new in Zendesk: January 2022
See all 33 articles

Developer updates

  • ★ Announcing Ticket Metrics API change
  • ★ Announcing the removal of end user API endpoints in Support
  • ★ Announcing the Ticket Predictions API is in early access
  • ★ Introducing Pagination Changes - Zendesk API
  • Announcing all Support apps to be responsive by default
  • Introducing new custom role types for administrators
See all 28 articles
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