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Welcome to the Zendesk Suite
Learn more about Zendesk Suite
Quick launch guide for Zendesk
Launch tasks for Zendesk Suite
Getting started with Zendesk Suite - Introduction
See all 21 articles
Email resources
Understanding the default email setup in Zendesk
A complete guide to understanding email in Zendesk - Introduction
A complete guide to understanding email in Zendesk - Part 1: How the email channel works
A complete guide to understanding email in Zendesk - Part 2: Incoming email requests and notifications
See all 7 articles
Welcome to messaging
Getting started with messaging for your website, help center, and mobile apps
Getting started with social messaging
Metrics that matter: Measuring success when migrating from live chat to messaging
Evaluating messaging in your Zendesk Suite trial account
See all 8 articles
Welcome to Explore for reporting and analytics
Explore quick start guide
Getting started with Zendesk Explore for reporting and analytics
Getting started with Zendesk Explore: Hands-on tutorial
Evaluating reporting and analytics in your Zendesk Suite trial
See all 5 articles
Welcome to Talk for Voice
Getting started with Zendesk Talk for voice
Evaluating voice in your Zendesk Suite trial account
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Welcome to live chat
Getting started with live chat for admins
Getting started with live chat for agents
Introduction (Deployment guide): Planning your live chat deployment
Step 1 (Deployment guide): Align chat goals with business objectives
See all 10 articles
Introduction: Getting started with Zendesk Support
Lesson 1: From support requests to tickets
Lesson 2: Organizing tickets and users
Lesson 3: Solving tickets
Lesson 4: Helping customers help themselves
Getting started with Zendesk AI and Copilot
About Zendesk Copilot
Resources for Zendesk Copilot
Best practices for change management during your Copilot trial
Recommendations for navigating your Copilolt trial
Getting started with Guide for your help center
Welcome to Guide for help center
Evaluating the help center in your Zendesk Suite trial account
Getting started with self-service - Introduction: Elements of a self-service channel
Getting started with self-service – Part 1: Planning your self-service content project
See all 11 articles
Zendesk Workforce management (WFM) resources
Getting started with Zendesk WFM: Overview
Getting started with Zendesk WFM: Admin guide
Getting started with Zendesk WFM: Manager guide
Getting started with Zendesk WFM: Agent guide
Navigating the AI agents - Advanced add-on
Getting started with AI agents - Advanced
AI agents - Advanced glossary
Preparing to implement AI agents - Advanced
Preparing to launch an advanced chat AI agent
See all 9 articles
Getting started with Zendesk Sell
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