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Zendesk Support recipes reference
Zendesk Support best practices docs
Best practices for boosting agent productivity with AI features
Recipe: Using Liquid markup to set agent signatures
Best practices for using Zendesk AI in your industry
See all 28 articles
Workflow recipes reference
Workflow recipe: Using auto assist to create Jira issues for troubleshooting
Workflow recipe: Building a product catalog with custom objects for customers to use
Workflow recipe: Canceling and refunding a Shopify order with auto assist
Workflow: Using omnichannel routing queues to handle active and inactive messages differently
See all 35 articles
Best practices: Self-service docs and tips
Best practices for creating a successful knowledge base
Fine Tuning: "Blueprinting" your help center
Best practices: Optimizing for autoreplies with articles
Best practices for creating an internal knowledge base
See all 11 articles
Recipe: Routing incoming messaging notifications to notify only the assigned group of agents
Recipe: Delay your proactive messages to give customers a chance to fill out the pre-chat form
Recipe: Send visitors different chat messages based on their location (country or city)
Recipe: Identify and track what webpage a customer was on when they started a chat
Recipe: Create proactive Chat triggers for customers to enter personal information
See all 16 articles
Improving autoreply metrics for article recommendations
Best practices: Tracking autoreply usage with triggers, views, and workflows
Best Practices: Using labels to optimize your article recommendations
Messaging recipe: Checking agent availability during an AI agent conversation (Legacy)
Messaging recipe: Getting external data for your AI agent for messaging (Legacy)
See all 9 articles
Explore recipe: Using constants to add historical data to reports
New and trending Explore recipes: February 2025
Explore recipes reference
Explore recipe: Filtering reports by date with the new dashboard experience
Explore recipe: Reporting on suggested first replies
See all 190 articles
Best practices for Zendesk Talk
Best practices to plan for Talk
Best practices for rolling out Talk
Best practices for monitoring and maintaining Talk
Best practices for Talk from the Zendesk customer service team
See all 5 articles
How to be successful with Zendesk messaging
Fundamental videos for managing Zendesk effectively
See all 2 articles
