Vor Kurzem aufgerufene Suchen

Keine vor kurzem aufgerufene Suchen

Q&A - Tickets and email

Ask your questions, engage in discussion, and find solutions related to email, forms, fields, tags, and ticket statuses.

Neuer Post
Alle anzeigen
    Nach neuester Aktivität sortieren
      @mention email notifications
      Beantwortet
      Have had some issues with Triggers notifying Agents when CC'd on a ticket but not when @mentioned in a private note. I'm...

      Gepostet 15. Apr. 2021 · Melvin Pearson

      3

      Follower

      1

      Stimme

      2

      Kommentare

      Ticket Field Assignee
      Beantwortet
      Hello, Just wondering if there are any workarounds regarding the Assignee field. Here's what I mean. Currently, we run o...

      Gepostet 22. Apr. 2021 · Léo Branch

      4

      Follower

      1

      Stimme

      2

      Kommentare

      Change Alias and need to set up Bounce back email to the requester
      Beantwortet
      Hello Everybody, Currently we're using Alias A (ab...

      Gepostet 28. Mai 2021 · Kuldeep Patidar

      2

      Follower

      0

      Stimmen

      1

      Kommentar

      How to create a ticket with a web form using customer email and name?
      Beantwortet
      Hello, I have an instance that I am trying to set up so that it can receive tickets via a web form on a website. The web...

      Gepostet 20. Mai 2021 · Justin Francisco - UpWork

      2

      Follower

      1

      Stimme

      1

      Kommentar

      Ticket being placed in the wrong queue
      Beantwortet
      I'm curious what options I have for the following issue: We have a user that is emailing into our system using two email...

      Gepostet 21. Mai 2021 · Corey Wahler

      3

      Follower

      0

      Stimmen

      2

      Kommentare

      Autofill requestor name
      Beantwortet
      Hi, The business asks us to have the requestor name auto-filled i the form with the logged user name . Does someone has ...

      Gepostet 18. Mai 2021 · Olivier BRUYLANDT

      3

      Follower

      0

      Stimmen

      3

      Kommentare

      How to change support and info email addresses from OURCOMPANY.zendesk.com to OURCOMPANY.org?
      Beantwortet
      How do we change the default incoming email domain from OURCOMPANY.zendesk.com to OURCOMPANY.org?

      Gepostet 12. Mai 2021 · Miles

      2

      Follower

      1

      Stimme

      1

      Kommentar

      Conditional fields, dropdowns, and multiple choice typeform questions to ticket
      Beantwortet
      Hi! One of my brands is using a website hosted typeform (TF) to gather customer info and some statistics. The TF uses a ...

      Gepostet 27. Apr. 2021 · Patrick Crane

      3

      Follower

      0

      Stimmen

      7

      Kommentare

      How do end-users read the public reply
      Beantwortet
      How do end-users read the public reply? I mean trough which channel are they notified，assuming the end-users origninally...

      Gepostet 26. Apr. 2021 · Chin Lancelot

      3

      Follower

      0

      Stimmen

      2

      Kommentare

      Tickets default the tags from an organization's tags
      Beantwortet
      Hey, I've searched the help guides and I can't see a way to disable organization tags automatically adding to a tickets ...

      Gepostet 14. Mai 2021 · Cameron Priem

      2

      Follower

      0

      Stimmen

      2

      Kommentare