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Tickets default the tags from an organization's tags

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Cameron Priem

Posted May 14, 2021

Hey,

I've searched the help guides and I can't see a way to disable organization tags automatically adding to a tickets tags when a ticket is created.  Can anyone can help point me in the right direction to disable this feature?

Thanks!

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    Andrew J

    Community Moderator

    That is the whole point of organization tags. To avoid this, remove the tags from the org.

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    Cameron Priem

    Oh ok, I thought the organization tags were to help organize and search for organizations, and then ticket tags would be separate to search and organise tickets?

    Thanks

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