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Q&A - Tickets and email

Ask your questions, engage in discussion, and find solutions related to email, forms, fields, tags, and ticket statuses.

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      Allowing dropdown and multiselect fields to be searched by pressing the first letter of the value
      Beantwortet
      Hello, we are using a dropdown field for a list of all of our customers and the list grew to over 200. Is it possible wh...

      Gepostet 18. Mai 2023 · Viktor Hristovski

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      Recurring Ticket generation on a frequency/schedule
      Beantwortet
      Is there a way to generate a recurring ticket on a set scheduled and frequency? In HelpDesk - SolarWinds it is called Ta...

      Gepostet 24. Apr. 2024 · Rory Brown

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      Via- eMail
      Hello , I am unable to reply to tickets sent via e-mail and these tickets come directly closed. Is it possible to get in...

      Gepostet 16. Jan. 2025 · A.A.K.

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      Brand signature in side conversation
      Hello, We have a brand signature. However, it is not attached in a side conversation. I can't find anything useful in th...

      Gepostet 17. Dez. 2024 · Gerrit

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      Targets to Webhooks
      Hello, I'm hoping someone might be able to help me out. We had a URL target that has been deactivated (with the update t...

      Gepostet 18. Dez. 2024 · Lara Atkins

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      Follow-Up Tickets - Is there a way to manually link a ticket as a "Follow-Up" to another ticket?
      I'm hoping someone else has run into this before and might have a solution. Currently, if multiple tickets from the same...

      Gepostet 09. Jan. 2025 · Aaron Doane

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      Side Conversation Replies from Customer Not Threading; Creating new Ticket
      We have a customer that we email with regularly and they work out of Salesforce for their communications. For a long tim...

      Gepostet 07. März 2024 · Daniel Rafeedie

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      How to get the latest agent comment from a ticket when sending a webhook event
      We are trying to send a webhook event in which a webhook is triggered when a ticket moves to closed or resolved status. ...

      Gepostet 09. Jan. 2025 · Jason Blood

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      CSAT placeholder
      I created trigger to send survey to our customer. I prefer to use {{satisfaction.rating_section}} because the "Good, I'm...

      Gepostet 01. Nov. 2024 · Vityria Vongsisca

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      Pulling in Asset Tag from Active Directory??
      Hello all! Our company has been using Zendesk for almost 9 months now and it's working great. The next step of my journe...

      Gepostet 13. Sept. 2024 · Geoff Ludwig

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