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Q&A - Tickets and email

Ask your questions, engage in discussion, and find solutions related to email, forms, fields, tags, and ticket statuses.

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      Add columns to Deleted and Suspended ticket views
      Beantwortet
      Hello, I woud like to add "Requester" column in the Suspended and Deleted ticket views. How to do it ? Thank you

      Gepostet 05. Aug. 2021 · Renaud Croix

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      Out of Office Notification
      Beantwortet
      Good afternoon, We're facing an issue that out of office notifications are not being received into Zendesk. The problem ...

      Gepostet 09. Aug. 2021 · Sunita Ramdien

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      Multiple ticket created when support adress in CC
      Beantwortet
      Hello, As it should be, when my suppport address is in CC of a mail, a ticket is created. But when an other person that ...

      Gepostet 10. Aug. 2021 · Renaud Croix

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      Manually assigned tickets do not get assigned
      Beantwortet
      Hi! Second day of Zendesk here. I have looked for answers but could not find anything similar. When I see a new ticket u...

      Gepostet 06. Aug. 2021 · Nico V

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      Removing Sub-Address from Email Replyto
      Beantwortet
      Customer's keep contacting us using the support email

      Gepostet 06. Aug. 2021 · Hayden Fithyan

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      How to setup Notification Emails based on Time of Day?
      Beantwortet

      We work 24/7 and each agent has a specific roster.

      Gepostet 09. Aug. 2021 · vaibhav

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      Do Zendesk tickets support all types of HTML?
      Beantwortet
      Hi Zendesk! We learned that Zendesk tickets support HTML. Do you know if it supports all HTML features, or only...

      Gepostet 04. Aug. 2021 · Jessica Su (Data)

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      Attaching files to tickets with user consent
      Beantwortet
      Hi Zendesk, Related to bug reporting, I would like to attach the user logs from our game to each ticket that is sent to ...

      Gepostet 03. Aug. 2021 · Nacho Cortés

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      Suspended tickets
      Beantwortet
      We are seeing a number of suspended tickets being generated. I tried to apply triggers and automation but they don't app...

      Gepostet 27. Juli 2021 · Bill Spies

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      Cloning tickets prevented by attachments?
      Beantwortet
      We have begun using the Clone Ticket app. It seems like if the ticket has an attachment, you cannot clone the ticket. I ...

      Gepostet 21. Juli 2021 · Roger Whitacre

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