Manually assigned tickets do not get assigned
AnsweredHi!
Second day of Zendesk here.
I have looked for answers but could not find anything similar.
When I see a new ticket unassigned in the dashboard (or from views > unassigned tickets), I open them and select an assignee.
Then, I go one one step back and refresh the page. However, the tickets still looks unassigned and if I open the tickets, the assignee information disappears.
Am I doing something wrong?
(note, at the moment both me and my colleagues are admin of the page).
Thanks for your support!
Cheers,
Nico
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Hello Nico,
do you save the ticket using the „Submit as XY“-Button or do you just go back in the browser?
Best Regards
Nils -
Hi Nils,
you solved the "mistery" in one question!
Now, I see the silly mistake. My errors were:
- I assumed it would save the "assignee" immediately by default without any save button; and
- I did not click the "submit" because to me "to submit" means to send a message not to save a command / setting change.
Now I can keep saying that Zendesk so far is so good :)
Thanks again!
Cheers,
Nico -
Great news!
I hope you enjoy Zendesk!
Best Regards
Nils
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