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Manually assigned tickets do not get assigned

Answered
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Nico V

Posted Aug 06, 2021

Hi!


Second day of Zendesk here.
I have looked for answers but could not find anything similar.

 

When I see a new ticket unassigned in the dashboard (or from views > unassigned tickets), I open them and select an assignee.

Then, I go one one step back and refresh the page. However, the tickets still looks unassigned and if I open the tickets, the assignee information disappears.

Am I doing something wrong?
(note, at the moment both me and my colleagues are admin of the page).

Thanks for your support!

 

Cheers,
Nico

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3 comments

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    Nils Z.

    Hello Nico,

    do you save the ticket using the „Submit as XY“-Button or do you just go back in the browser?

    Best Regards
    Nils

    1

    image avatar

    Nico V

    Hi Nils,

    you solved the "mistery" in one question!

    Now, I see the silly mistake. My errors were:

    - I assumed it would save the "assignee" immediately by default without any save button; and

    - I did not click the "submit" because to me "to submit" means to send a message not to save a command / setting change.

     

    Now I can keep saying that Zendesk so far is so good :)

    Thanks again!

    Cheers,
    Nico

    1

    image avatar

    Nils Z.

    Great news!

    I hope you enjoy Zendesk!

    Best Regards
    Nils

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