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Q&A - Tickets and email

Ask your questions, engage in discussion, and find solutions related to email, forms, fields, tags, and ticket statuses.

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      Email Set up
      Hi...Am having a challenge in removing my earlier email id in Zendesk Sell. I would like all my emails to go to my new o...

      Gepostet 28. Nov. 2024 · Partha Iyengar

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      How do I prevent a public comment notification if an agent is replying to the thread from outside zendesk (Outlook/Gmail/etc)
      In our organization, sometimes the CC'ed users (mostlly our internal team members who are not on zendesk) try to create ...

      Gepostet 13. Nov. 2024 · karankuwarbidxb

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      How do you prevent agents from capturing public comments when the customer does not have an email address?
      Beantwortet
      In some cases, no e-mail is recorded for the requester. Ex. for incoming calls or when a ticket is shared between two Ze...

      Gepostet 28. Okt. 2022 · Mike

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      Can I view the macros used in a ticket?
      Beantwortet
      Goal: Prevent agents from sending the same macros Context: I can see the tag feature. However, we have so many tags, tha...

      Gepostet 14. Apr. 2021 · Francisco Manalo

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      ZenDesk App - An agent is talking to this customer
      Hi Guys, I'm the only agent but when I look at new tickets via the ZenDesk App I'm not able to response as it's in use?!...

      Gepostet 07. Nov. 2024 · Al

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      What is the maximum number of tickets that an End-User can submit per Hour?
      Hello, We are currently facing an issue where our client is passing us extra volume from another source, by sending indi...

      Gepostet 16. Sept. 2024 · Mauro P

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      Autocorrect suddenly no longer working in Admin Ticket Reply area?
      Suddenly, keyboard shortcuts / autocorrect aren't working in the Zendesk ticket reply area in the admin in Safari. Is th...

      Gepostet 10. Feb. 2023 · mws

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      Changing Ticket Schedules Automatically
      We have an automation that sets tickets created on Saturday and Sunday to a Weekend Schedule. I'm trying to figure out h...

      Gepostet 06. Nov. 2024 · Zach Ihle

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      Remove numbers next to Shared and Personal
      Beantwortet
      How can we remove the numbers next to the views Shared and Personal?

      Gepostet 15. Okt. 2024 · Michiel De Pauw

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      Dissuade users from sending in multiple tickets
      Beantwortet
      We're currently trying to decrease our one-touch ticket rate and a large number of our tickets are merging duplicate tic...

      Gepostet 13. Mai 2022 · Wattpad Help

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