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Developer - Zendesk APIs

Engage with fellow developers and our dedicated Developer Support team, exchanging questions and insights about Zendesk APIs.

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      Zendesk Support Users search API doesnot return search query on realtime
      Hi Zendesk Team, i have encountered some unusual search issues with zendesk support users api . i have following url url...

      Gepostet 09. Jan. 2025 · Sharad Bhandari

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      Ticket comments are incomplete and inaccurate
      Hey so, I've been using the Zendesk REST API for email channels to retrieve ticket comments and it's been fairly straigh...

      Gepostet 09. Jan. 2025 · Brian G

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      Is there a way to actually *delete* existing attachments on ticket comments based on a search?
      By delete, I mean delete, not “redact”. I mean using the API to run a search that has “has_attachment:true” inclu...

      Gepostet 07. Jan. 2025 · Adam Field

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      Custom Fields in Zendesk Web Widget Not Transferred to Tickets
      Hi Community, I’m having trouble with dynamically prefilled custom fields in the Zendesk web widget. Despite following t...

      Gepostet 19. Dez. 2024 · Gosia

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      Using search api to find end user details (using emaiid as query parameter)

      Hi Team,

      We are trying to search user in zendesk system using user email through Zendesk API...

      Gepostet 06. Jan. 2022 · Chandrajyoti Das

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      "Update Many Macros" Endpoint Not Updating Actions
      Hi team, Could someone please help me figure out how to format the json to set actions (i.e., update fields) for many ma...

      Gepostet 15. Aug. 2024 · Zachary Spence

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      Zendesk x Power Automate "Get items"
      Hi everyone, I am trying to use the action "Get items" from the connector Zendesk and want to filter for our custom fiel...

      Gepostet 26. Sept. 2023 · Nicolas Mohr

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      Setting up Webhook to trigger Internal Comment
      Hello 1264158216949, You had provided the below comment on 10/4/2...

      Gepostet 07. Juni 2023 · Noelle Cheng

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      ZIS logging, playground and custom field values
      Greetings! I have been working to understand ZIS and implement a couple of bundles and I have a few questions I can't fi...

      Gepostet 30. Dez. 2024 · raven.agape

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      Updating External ID via the API
      If we have end users that can have multiple external IDs for the same email address, how do we handle that? One idea was...

      Gepostet 26. Dez. 2024 · Billy Kaplan

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