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Zendesk Support Users search API doesnot return search query on realtime
Posted Jan 09, 2025
Hi Zendesk Team,
i have encountered some unusual search issues with zendesk support users api . i have following url
url = "https://subdomain.zendesk.com/api/v2/users/search.json?async=true&query=%2B124******"
which search a users having phone +124******, which i have created recently, upon hitting this url i got empty response but after sometime i got the correct response. I have even tried with adding and removing async=true parameter, is there anything i have missed to include in url?
is there any solution to get this response on time?
Thank you.
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1 comment
James Peterson - Eastern Logic
Hi carlos,
How long after created the user are you doing the search? I've generally found search results to be indexed after a couple minutes.
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