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Q&A - Chat, messaging, and widgets

Ask your questions, engage in discussion, and find solutions related to social messaging channels, live chat, messaging, classic widget, legacy chat, and SunCo.


I added the messaging web widget to my app and login users if they are authenticated: window.zE('messenger', 'loginUse...

Gepostet 14. Dez. 2023 · Eric

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My understanding is that when using the JWT Authentication, when a live transfer step is reached in the flow builder, th...

Gepostet 25. Sept. 2024 · Jason Kadlec

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this is your wiki https://developer.zendesk.com/documentation/classic-web-widget-sdks/chat-sdk-v2/android/quick-start-ch...

Gepostet 15. Nov. 2024 · wangchaoying wang

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We need to use the “custom launcher” for Zendesk Messaging widget, but the instructions in the dev guide don't say where...

Gepostet 23. Juli 2024 · Kyle

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We’re facing an issue with our Zendesk text number and WhatsApp Business. When attempting to set up WhatsApp Business, w...

Gepostet 20. Dez. 2024 · Alpay Zeyrek

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Hey,We have an external company handling the overflow of chat tickets and they should make a report in Explore where you...

Gepostet 16. Sept. 2024 · Mikko Eriksson

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We currently have a rather small support team, with one agent responsible for answering incoming chats. The chat volume ...

Gepostet 09. Dez. 2024 · Isak Tapper

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Hi Community, I’m looking to deploy a Zendesk Chat Bot integrated with Microsoft Teams to enhance our internal support p...

Gepostet 05. Dez. 2024 · Annapurna Banka

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Hi Community, I’m looking to deploy a Zendesk Chat Bot integrated with Microsoft Teams to enhance our internal support p...

Gepostet 05. Dez. 2024 · Manager 2

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There should be a way that as a company you can decide how to assign inactive message conversations.  For now, they don...

Gepostet 15. Mai 2023 · Thomas D'Hoe

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