What is the Expert Access Catalog for Zendesk Premier?

Question

I have a Zendesk Premier plan. What is the Expert Access Catalog (EAC) and what do I get from it?

Answer

The Expert Access Catalog (EAC) is a menu of engagement types, such as consultative assessments and interactive workshops. The catalog provides strategic pathways based on your Premier plan to get the most value out of your Zendesk subscription:

• Collaborative configuration with Zendesk experts
• Best practices for your workflows and processes
• Guidance on integrations such as API and third-party apps
• Help with reports and dashboards to measure your performance
• Actionable next steps to maximize Zendesk value with your plan

With assessments and workshops, Premier tiers can move beyond theory into execution. The EAC provides you with personalized recommendations tailored to your goals, as well as hands-on guidance to optimize your setup.

• Consultative assessments provide a comprehensive evaluation of your Zendesk environment. All Premier plans include unlimited assessments.
• Interactive workshops facilitate deeper collaboration and hands-on execution, with developer sessions and follow-up support. This is available for Premier Plus and Enterprise tiers.

Premier Access and Plus plans can request one engagement at a time, while Premier Enterprise allows two engagements at a time. To learn about the different Premier tiers, see What is Zendesk Premier? What's the difference between Premier and standard support?