Displaying an article or section in multiple sections or categories

Disclaimer: Support tips are provided for instructional purposes only. Zendesk does not support or guarantee the code. Zendesk also can't provide support for third-party technologies such as JavaScript, jQuery, or CSS. Please post any issues you have in the comments section of the Support Tip and hopefully someone will be able to help you. Or you can always search for a solution online. 

Question

Can I put an article or section in multiple sections or categories? 

Answer

In Help Center, content is organized in a Home > Categories > Sections > Articles structure. With default functionality, a section can only be in one category and an article can only be in one section. 

However you can display a link to the section or article in the page you'd like it to also be available by customizing the template page for the section or category. To do this open the template editor in Help Center > General > Customize Design > Edit Theme

Using the is property you can code in the reference to display the content in the additional section or category (see Help Center template is property). You will need the ID of the section or category. This can be found at the end of the section or category URL you want to add the content to. For example,  https://yoursubdomain.zendesk.com/hc/en-us/categories/#######

To add an article to a section: 

{{#is section.id ######}}
<a href="https://help center article URL without the title">alt text</a>
{{/is}}

To add a section to a category: 

{{#is category.id ######}}
<a href="https://help center section URL without the title">alt text</a>
{{/is}}

To add an article to the category page within the {{#each section}} helper:

{{#is id ######}}<a href="https://help center article URL without the title">alt text</a>
{{/is}}

If you’re adding an article or section to an empty section or category. The process is a bit different and involves incorporating the if/else statement used to display an empty link within the category or section.

For adding an article to an empty section there is an {{#if section.articles}} statement. Within that statement, the {{else}} statement should look like this:

{{else}}
{{#is section.id ######}}
<ul class="article-list">
<li class="article-list-item">
<a href="https://help center article URL without the title">alt text</a>
</li>
</ul>
{{else}}
<i class="section-empty">
<a href="{{section.url}}">{{t 'empty'}}</a>
</i>
{{/is}}
{{/if}}

For adding a section to an empty category, the {{else}} statement will look like this:

{{else}}
{{#is category.id ######}}
<section class="section">
<h3 class="section-tree-title">
<a href="https://help center section URL without the title">alt text</a>
</h3>
 </section>
{{else}}
<i class="category-empty">
<a href="{{category.url}}">{{t 'empty'}}</a>
</i>
{{/is}}