Can I customize my Help Center's login page and popup?

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15 Comments

  • Guy Parry

    I just want to change the form text. Is this possible?

     

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  • Nicole - Community Manager

    Hi Guy - 

    Check out this article on Customizing the Help Center ticket form, and let us know if that doesn't answer your questions. 

     

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  • Katie Yoder

    Is it possible to have a separate sign in page rather than a pop-up?  We've had several customer's indicate that they're unable to change their pop-up settings and therefore can't sign in to our support portal or community.

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  • Tiann Nelson-Luck

    Hi K.!

    This type of set-up is possible by using the Single sign-on (SSO) options in Zendesk. Customers will use the SSO options in combination with an external sign-in page to authenticate users outside of your Zendesk. 

    That is currently how you would achieve that type of sign in! My suggestion is to read through the SSO documentation to see if this is something you could implement for your team, and which option best suits you! Just as a note, configuration for this usually lies outside of Zendesk, and Zendesk will ask for specific details under Admin > Settings > Security. 

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  • Katie Yoder

    Thanks Tiann! That's good to know.

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  • Serena De Biasi

    Would you mind adding a "Accept Privacy & Terms Condition" due to EU GDPR law?

    It would be nice to have a dedicated area in the dashboard to customize both the link/s and text.

    Best.

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  • Nicole - Community Manager

    Hi Serena - 

    I encourage you to post your feedback in the feedback request thread mentioned in the article. I've also passed it along to our GDPR team. 

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  • Ted Anderson

    I find it interesting that the Zendesk Support login page appears to be customized. I would like to do something similar for our support site.

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  • Jessie Schutz

    Hey Ted!

    What page are you looking at exactly? When I click the Sign in link from support.zendesk.com, I get the standard login in modal window. Can you be more specific about where you're seeing this?

     

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  • Dave Kovacevic

    Hi Team! 

    Can we remove the pop-up screen for all users (end users also)? 

    Our company does not require any login in on help center page.

    1
  • Nicole - Community Manager

    Hey Dave -

    Yep, this is actually pretty easy to do, since requiring authentication is a setting in Guide. To turn off the log-in pop-up, simply go into your Guide Admin > Settings and then under the "Security" header, un-check the "Require sign-in" option. This will render your Help Center visible to everyone without logging in.

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  • Kushal Narayana Murthy

    We disabled require sign in in guide settings. However when language is changed from english to others the pop-up screen is appearing for few languages. How to disable sing in setting at language level . 

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  • Brett - Community Manager

    Hey Kushal,

    That's definitely odd behavior since the require sign-in should be account wide. Do you have public facing content for each of the languages you have available in Guide or has this not been set up yet?

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  • Kushal Narayana Murthy

    Hi Brett, Thanks for your response. We have public facing content in guides for those languages 

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  • Brett - Community Manager

    Thanks for the update Kushal!

    If these are public facing, could you provide me with a link to both your english Help Center as well as a link to the language Help Center that requires a log in?

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