Can I customize my Help Center's login page and popup? Follow

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5 comments

  • Avatar
    Guy Parry

    I just want to change the form text. Is this possible?

     

  • Avatar
    Nicole Relyea

    Hi Guy - 

    Check out this article on Customizing the Help Center ticket form, and let us know if that doesn't answer your questions. 

     

  • Avatar
    K. Yoder

    Is it possible to have a separate sign in page rather than a pop-up?  We've had several customer's indicate that they're unable to change their pop-up settings and therefore can't sign in to our support portal or community.

  • Avatar
    Tiann Nelson-Luck

    Hi K.!

    This type of set-up is possible by using the Single sign-on (SSO) options in Zendesk. Customers will use the SSO options in combination with an external sign-in page to authenticate users outside of your Zendesk. 

    That is currently how you would achieve that type of sign in! My suggestion is to read through the SSO documentation to see if this is something you could implement for your team, and which option best suits you! Just as a note, configuration for this usually lies outside of Zendesk, and Zendesk will ask for specific details under Admin > Settings > Security. 

  • Avatar
    K. Yoder

    Thanks Tiann! That's good to know.

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