I created SLA policies for my tickets, but the SLA isn't coming up in my tickets. I don't see the SLA badge. Why is that happening?
The ticket likely does not have a priority set. Without a priority on the ticket, the SLA does not know what time to use for the countdown.
If your tickets do have a set priority and you see the SLA applying within the ticket's audit trail (see Viewing all events of a ticket), reach out to email@example.com for further troubleshooting.