What is the difference between Attempts and Answers in Explore Answer Bot reporting?

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  • Alice Vavasseur


    Thank you for these clarifications. Is there an Explore Recipe to check Unsuccessful Attemps, and more particulary the specific queries / questions asked by users for which the bot could not find an answer? This report should show only questions without answer of the same user of the Web Widget. Not the number of them, but the content. I cannot find it the the Dashboard :(



  • Dave Dyson
    Hi Alice, and welcome to the community! 
    While there's not a prebuilt report for this, you can build your own report using the Article Recommendations dataset, selecting Unsuccessful attempts as the metric, and adding the attribute Answer enquiry (which is the end user’s question for which Answer Bot looked for suggestions) to Rows. 

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