Question
How do I see which macros are most used in my account?
Answer
You can see the most used macros in your account through the sort by feature.
To see how often macros are used
- Head to the Macros page.
- Then, select the sort by menu and select the usage period to sort by.
- The options allow you to sort by usage up to the last 30 days. To report on macro usage beyond a 30-day period, configure your macros to add a tag. Then, you can use Explore to report on macros using those tags.
You can also use the API endpoint for macros to gather this information. Admins can use the API to pull usage data for personal macros even if they did not create the macros themselves.
11 comments
Andrei Kamarouski
Hi all,
Take a look at the advanced Macros Reporting app to get a powerful macro usage analytics tool.
2
Sarah
Might want to mention that sorting macros "by usage" is not available unless you are on a Professional or Enterprise plan...
see Sorting the list of macros
1
Willie
Hi,
The output JSON format from the page listed doesn't appear to include Usage information. What is the endpoint for accessing this information via the API?
Thanks,
0
Christopher Kennedy
The same endpoint will return the usage info via sideload. So for example,
https://{subdomain}.zendesk.com/api/v2/macros?include=usage_1h,usage_24h
will list macros along with their last hour and last 24 hour usage.1
Marcos Menezes
Olá, boa tarde!
Percebi que não ficou claro se há uma maneira de contabilizar o uso das macros por operador, mês, dia, hora e ano. No entanto, ficou evidente que é necessário o uso de tags para esse fim. Gostaria de esclarecer se é possível contabilizar isso e exportar essa medição por meio de relatórios. É importante destacar que a tag precisa ser contabilizada apenas quando a macro for adicionada e enviada para o cliente. Dessa forma, evitamos contabilizações indevidas por cliques repetidos. Em resumo, é possível extrair essa medição com todos os critérios em um relatório abrangente?
Agradeço pela sua atenção e aguardo orientações.
0
Anderson Passos
This request was closed and merged into request #12231781 "Re: Re: Re: Re: Re: Re: Re: Re: ...".
0
Marcos Menezes
Meu questionamento não foi respondido, preciso de uma solução.
0
Anderson Passos
This request was closed and merged into request #12231781 "Re: Re: Re: Re: Re: Re: Re: Re: ...".
0
Heather Ausmus
I noticed using this that once you search for a macro using the search feature, it will default to data the last 7 days even if you chose to see usage for the last 30 days. It would be great if the last 30 days selection remained when searching for a specific macro.
1
Joyce
Thank you for raising this concern. We encourage you to create a new post in the General Product Feedback topic in our community to engage with other users who have similar needs and discuss possible workarounds. Conversations with a high level of engagement ultimately get flagged for product managers to review when they go through roadmap planning.
0
Ross Thomas
Is there a way to list via the API, the tickets that the Macro specified was used for? The Current “include” shows the QUANTITY but not the actual ticket list.
0