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How often are macros used?



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Madison Hoffman

Zendesk Digital Resources Team

Edited Jul 26, 2023


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11 comments

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Andrei Kamarouski

Community ModeratorThe Wise One - 2021

Hi all, 
Take a look at the advanced Macros Reporting app to get a powerful macro usage analytics tool. 

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Might want to mention that sorting macros "by usage" is not available unless you are on a Professional or Enterprise plan...

see Sorting the list of macros

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Hi,

The output JSON format from the page listed doesn't appear to include Usage information. What is the endpoint for accessing this information via the API?

Thanks,

0


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Christopher Kennedy

Zendesk Developer Advocacy

Hi Willie,
 
The same endpoint will return the usage info via sideload.  So for example, https://{subdomain}.zendesk.com/api/v2/macros?include=usage_1h,usage_24h will list macros along with their last hour and last 24 hour usage.

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Olá, boa tarde!

Percebi que não ficou claro se há uma maneira de contabilizar o uso das macros por operador, mês, dia, hora e ano. No entanto, ficou evidente que é necessário o uso de tags para esse fim. Gostaria de esclarecer se é possível contabilizar isso e exportar essa medição por meio de relatórios. É importante destacar que a tag precisa ser contabilizada apenas quando a macro for adicionada e enviada para o cliente. Dessa forma, evitamos contabilizações indevidas por cliques repetidos. Em resumo, é possível extrair essa medição com todos os critérios em um relatório abrangente?

Agradeço pela sua atenção e aguardo orientações.

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This request was closed and merged into request #12231781 "Re: Re: Re: Re: Re: Re: Re: Re: ...".

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Meu questionamento não foi respondido, preciso de uma solução.

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This request was closed and merged into request #12231781 "Re: Re: Re: Re: Re: Re: Re: Re: ...".

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I noticed using this that once you search for a macro using the search feature, it will default to data the last 7 days even if you chose to see usage for the last 30 days. It would be great if the last 30 days selection remained when searching for a specific macro. 

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Joyce

Zendesk Customer Care

Hello Heather,
 
Thank you for raising this concern. We encourage you to create a new post in the General Product Feedback topic in our community to engage with other users who have similar needs and discuss possible workarounds. Conversations with a high level of engagement ultimately get flagged for product managers to review when they go through roadmap planning.

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Is there a way to list via the API, the tickets that the Macro specified was used for?  The Current “include” shows the QUANTITY but not the actual ticket list.

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