What is the Talk Partner Edition plan?
Talk Partner Edition is an API toolbox that allows third-party telephony systems integration to run and work within Zendesk Support.
This plan enables telephony integrations to create Zendesk Support tickets for calls, voicemails and create users. For more information, see Talk Partner Edition API.
Talk Partner Edition can be used in combination with Talk or by itself. For more information about Talk Partner Edition and how it works, see the article: Talk Partner Edition.
If you are looking for the toolbox, see Zendesk Talk Partner Edition Development Guide.
I am unable to embed our own CTI application into Zendesk. I have gone through the doc but still the same. Please brief in detail how to embed third-party telephony.
Can you clarify on what issues you're running into? Are you receiving any sort of error when trying to set up the integration? Additionally, can you confirm that you're subscribed to the Talk Partner addition?
Let me know!
Hey Brett Bowser,
I had few question related to this.
As we can see, you already have an open ticket regarding this concern.
Our team is working internally to provide you with the best answer possible. Kindly wait for their response via email once available.
Have a good day!
I have two questions:
We did not manage to integrate 3cx successfully onto Zendesk because tickets were being created after the call ended. Is it because we did not make use of this API toolbox?
Our plan is Suite Growth. Is this available to all your customers?
Talk Partner edition regular is included on Zendesk Suite: Growth Plans.
For reference: Understanding Talk Partner Edition
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