Question
What is the Talk Partner Edition plan?
Answer
Talk Partner Edition is an API toolbox that allows third-party telephony systems integration to run and work within Zendesk Support.
This plan enables telephony integrations to create Zendesk Support tickets for calls, voicemails and create users. For more information, see Talk Partner Edition API.
Talk Partner Edition can be used in combination with Talk or by itself. For more information about Talk Partner Edition and how it works, see the article: Talk Partner Edition.
If you are looking for the toolbox, see Zendesk Talk Partner Edition Development Guide.
2 Comments
I am unable to embed our own CTI application into Zendesk. I have gone through the doc but still the same. Please brief in detail how to embed third-party telephony.
Hey Gopal,
Can you clarify on what issues you're running into? Are you receiving any sort of error when trying to set up the integration? Additionally, can you confirm that you're subscribed to the Talk Partner addition?
Let me know!
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