Question
Can I embed media in Gather posts?
Answer
You can use WYSIWYG to add hyperlinks or images to Gather posts, but you cannot embed HTML5 Video, Flash, QuickTime, Shockwave, Windows Media, Real Media, and iframe content to a post like you can to a Knowledge Base article.
For more information about embedding those types of content in your articles, see this article: Creating and editing articles in the knowledge base.
15 comments
Madeline Coke
We're launching our new user community and noticed a common error we're running into when uploading media to posts. When we try to add media to posts that have already been created the system doesn't allow us to. When creating a new post from scratch and adding media it works fine. We want to be able to add media to posts already created. Could I get some feedback here?
1
Laura Dassrath - Franchise Support Manager
Is this a feature your team will consider adding? The inability to post media in Gather makes it a lot less engaging for our users. I have also noticed pictures can only be put into Gather from a desktop and not from a mobile device.
1
Christopher Stallone
Is there a way to embed google forms into a post on a Gather community?
0
Vlad
I just saw this post. Actually, there IS a way to embed media in the Community part.
https://support.zendesk.com/hc/en-us/community/posts/4409515196186--Gather-How-to-allow-Zendesk-Community-users-to-post-embedded-YouTube-Wistia-or-Vimeo-Videos
Christopher Stallone I believe this can be of help for google forms too.
0
Christopher Stallone
Vlad this worked great for Youtube videos, thank you.
I just don't know how to customize the code to apply to Google Forms. Right now I am just going by trial and error.
0
Laura Dassrath - Franchise Support Manager
Vlad we have a Lotus Themes Custom Template, and had the same issue as another user with it not working. I tried following those steps, but it does not seem compatible with my theme. I was also not able to get it to work in Copenhagen though, so maybe I am missing something.
0
Nikita Cens
Laura, have you found a solution to implement the uploading feature on a mobile version too?
0
Laura Dassrath - Franchise Support Manager
No, we were not able to get that to work Nikita Cens. This is one of several things that is making our end-user engagement very difficult.
0
Tetiana Gron
Hi everyone!
Thank you for all your comments. Video embedding is on our long-term roadmap. We are also planning to research rich text editing in the mobile browsers but I don't have the timeline when it will be available for your usage.
0
Chris Apkarian
What is the status on video embedding? Will it happen this year?
0
Daphne Tay
Hi!
Checking in from Year 2024 now. Would like to check when on the roadmap will video embedding in Gather posts and comments be allowed?
Thank you.
0
Debbie
Hi Chris/ Daphne,
Thank you for adding your feedback here. I checked with our product team and I can now confirm that this feature is no longer planned for Gather.
0
Daphne Tay
Hi Debbie,
Able to share the reason why we are not allowed to do video embedding?
Is there any workaround how we can post video links with the thumbnails on Gather?
0
Brett Bowser
Hey Daphne, I can't speak for why this is no longer planned but I did want to at least let you know that you can hyperlink an image that would direct a user to your video.
You would just need to upload the image to your post, highlight the image, and then select the hyperlink icon and paste your URL. I realize this most likely isn't the solution you're looking for but hopefully this helps in some way.
Let me know if there's any other questions I can help with!
0
Daphne Tay
Hi Brett,
Many thanks for your reply.
It is a possible workaround. I wasn't aware that we could highlight the image to add a hyperlink. I will have to discuss this with my team.
However, it would still be best if the video could be embedded with a thumbnail.
Thank you!
0