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Can I embed media in Gather posts?



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Madison Hoffman

Zendesk Digital Resources Team

Edited Jan 18, 2024


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We're launching our new user community and noticed a common error we're running into when uploading media to posts. When we try to add media to posts that have already been created the system doesn't allow us to. When creating a new post from scratch and adding media it works fine. We want to be able to add media to posts already created. Could I get some feedback here?

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Is this a feature your team will consider adding? The inability to post media in Gather makes it a lot less engaging for our users. I have also noticed pictures can only be put into Gather from a desktop and not from a mobile device. 

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Is there a way to embed google forms into a post on a Gather community?

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Vlad

The Wise One - 2022Community Moderator

I just saw this post. Actually, there IS a way to embed media in the Community part.
https://support.zendesk.com/hc/en-us/community/posts/4409515196186--Gather-How-to-allow-Zendesk-Community-users-to-post-embedded-YouTube-Wistia-or-Vimeo-Videos 

Christopher Stallone I believe this can be of help for google forms too. 

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Vlad this worked great for Youtube videos, thank you. 

I just don't know how to customize the code to apply to Google Forms. Right now I am just going by trial and error. 

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Vlad we have a Lotus Themes Custom Template, and had the same issue as another user with it not working. I tried following those steps, but it does not seem compatible with my theme. I was also not able to get it to work in Copenhagen though, so maybe I am missing something. 

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Laura, have you found a solution to implement the uploading feature on a mobile version too?

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No, we were not able to get that to work Nikita Cens. This is one of several things that is making our end-user engagement very difficult. 

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Tetiana Gron

Zendesk Product Manager

Hi everyone! 

Thank you for all your comments. Video embedding is on our long-term roadmap. We are also planning to research rich text editing in the mobile browsers but I don't have the timeline when it will be available for your usage. 

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What is the status on video embedding? Will it happen this year?

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Hi!

Checking in from Year 2024 now. Would like to check when on the roadmap will video embedding in Gather posts and comments be allowed? 

Thank you.

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Debbie

Zendesk Customer Care

Hi Chris/ Daphne,

Thank you for adding your feedback here. I checked with our product team and I can now confirm that this feature is no longer planned for Gather.

 

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Hi Debbie,

Able to share the reason why we are not allowed to do video embedding?

Is there any workaround how we can post video links with the thumbnails on Gather?

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Brett Bowser

Zendesk Community Manager

Hey Daphne, I can't speak for why this is no longer planned but I did want to at least let you know that you can hyperlink an image that would direct a user to your video.

You would just need to upload the image to your post, highlight the image, and then select the hyperlink icon and paste your URL. I realize this most likely isn't the solution you're looking for but hopefully this helps in some way.

Let me know if there's any other questions I can help with!

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Hi Brett,

Many thanks for your reply. 

It is a possible workaround. I wasn't aware that we could highlight the image to add a hyperlink. I will have to discuss this with my team.

However, it would still be best if the video could be embedded with a thumbnail.

Thank you!

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