Zendesk for Salesforce integration - Required profile permissions

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3 Comments

  • Nevena Imetska

    @...

    We were using the data sync with Salesforce successfully and had it setup as per the documentation but after a few tickets had failed to sync we noticed that the configuration for the data sync for accounts, contacts and tickets had been disabled due to an error. 

    We did the configuration again for Contacts and Tickets sync, but we can't do the Accounts sync config because now we don't see the Domain Mapping anymore. We can't see it in the dropdown for mapping the fields in the sync config screen, and we also don't have permissions for it in Salesforce. 

    Any idea what might be the reason since we have not changed any permission settings?

    Thanks, 

    Nevena Imetska

    0
  • Dwight Bussman
    Zendesk Customer Care

    Hi @...

    I suspect that the reason the Domain Mapping field no longer appears is that this was likely a field created by our Legacy Salesforce integration which is currently being deprecated. 

    It should still be possible to map other fields to the Domains organization field

    Hopefully that helps to explain why that field would be absent. If not, I recommend reaching out to our Support team as described in this article to discuss this further in a ticket/on a call/zoom meeting.

    1
  • Nevena Imetska

    Thank you @... that explains it and I have created a custom field for mapping the domain names from salesforce to Zendesk.

    0

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