Question
I am on Talk Lite and did not use Talk this month, however, I was still charged $1 for usage?
Answer
The cost for the Talk Lite subscription is $0 per agent, however if you have an active phone number on the account you are charged each month based on the number.
The price of a phone number depends upon the country from where it was purchased. For example, local numbers from US and Canada cost $1, while toll-free cost $2. For a full list of prices by country, see the article: Zendesk talk number availability and pricing.
If you want to delete your Talk number and not receive this monthly charge, see the article: Managing Zendesk Talk numbers.
2 Comments
Watch out as a random phone number may appear on your account and trigger a charge. We were still in Zendesk set up phase with nobody logging in to our account for over a month and still received this charge for a US phone number.
Zendesk then suspended our account because we didn't update our account details to pay the $1. Suspension reversal is so hard to deal with.
Nothing but issues dealing with Zendesk.
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