Question
I am on Talk Lite or did not use Talk this month, however, I was still charged $1 for usage?
Answer
The cost for the Talk Lite subscription is $0 per agent and Talk trials are at no cost. However, if you have an active phone number on the account you are charged each month based on the number.
When a free Suite trial is started, you are automatically assigned a Talk number for the trial period. If you plan on subscribing to Zendesk but do not wish to use Talk, you will need to remove the number to avoid the usage costs.
The price of a phone number depends upon the country from where it was purchased. For example, local numbers from US and Canada cost $1, while toll-free cost $2. For a full list of prices by country, see the article: Zendesk talk number availability and pricing.
If you want to delete your Talk number and not receive this monthly charge, see the article: Managing Zendesk Talk numbers.
2 Comments
Watch out as a random phone number may appear on your account and trigger a charge. We were still in Zendesk set up phase with nobody logging in to our account for over a month and still received this charge for a US phone number.
Zendesk then suspended our account because we didn't update our account details to pay the $1. Suspension reversal is so hard to deal with.
Nothing but issues dealing with Zendesk.
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