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Workflow: Selectively hide help center components using Curlybars



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Jake Bantz

Zendesk Product Manager

Edited Sep 06, 2024


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65 comments

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Ifra Saqlain

Zendesk LuminaryMost Engaged Community Member - 2022Most Engaged Community Member of The Year - 2021Community Moderator

@Abdelhameed, I'll get back to you soon with your answer.

Thanks

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Ifra Saqlain

Zendesk LuminaryMost Engaged Community Member - 2022Most Engaged Community Member of The Year - 2021Community Moderator

Hi Abdelhameed,

When you have copied and pasted all your form's URLs then you need to hide the dropdown selector by using this code.

I have copied my form URL and pasted it as a link on the article page

 

 

and now I don't want to leave a choice that anyone can select another form so I used this code to hide the dropdown selector.

.form-field.select.request_ticket_form_id { display: none; }


Screenshot for the same:


 

 

Now I have only the Subject field and Description field.

 

 

 

If any confusion let me know.

Thanks

 

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Hello! This is my dilemma. We have a help center that's general and has got different categories and sections (and articles, of course). Those appear in all our “product-based” help centers. On the other hand, each of those “product-based” help centers have got their categories and sections (and articles, of course). 

Now some of our articles only apply to some products. In-app (through the SDK), we are able to hide some articles from different products with labels. Is there a way to do that for the web-Help Center? 

Thanks!

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Ifra Saqlain

Zendesk LuminaryMost Engaged Community Member - 2022Most Engaged Community Member of The Year - 2021Community Moderator

Hi Marina Kutt,

Can I get URL of both HC to fix this issue. I think you need to use segments for your HCs.

 

Thank You

Ifra
 

 

 

 

 

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Hi Ifra! Thanks for your reply. I don't think using segments will be the solution, as our users don't need to log in to see our HCs :) 

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