Why aren't SLA badges appearing?

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  • Oliver Jackson

    Are there any other potential reasons? The lack of SLA badges in New tickets in our case is endemic, and yet these tickets do not have an agent as a requester, and a trigger has set the priority to normal.

    Despite this, 50% of tickets do not receive an SLA badge.

  • Cheeny Aban
    Zendesk Customer Care

    Hi Oliver,

    If the SLA is still not showing on your tickets, you may contact our Customer Support to take a deeper look.



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