What is the difference between Backlog recorded and Backlog end of period?

Return to top

4 Comments

  • Louis

    great thank you. it makes sense now. but I am also seeing a column with no date. what does it mean?

    0
  • Giuseppe
    Zendesk Customer Care

    Hi Louis

     

    Since the attribute End of week will only show the last day of the snapshot period (Jan 30 and Feb 6, in your example), the backlogs for other days are not included, so they're all grouped in this one blank column with no date (for example, backlogs on Jan 31, Feb 1, Feb 2, etc.). Here's a more detailed visual representation:

     

    Here, we can clearly see that the End of week column only displays Sundays, so Mondays-Saturdays are left blank. They are only visible because of the Backlog recorded - Date attribute. But if I remove it, you will see that backlogs on these days are grouped under a 'no date' row:

     

    0
  • Kenneth Rønningen

    How can I remove it?

    0
  • Tony
    Zendesk Customer Care
    Hi there,
    to remove it, you just have to hover to your attributes, and click the "x" on the side of "backlog recorded - Date". This will remove it.
     
    Best,
    0

Please sign in to leave a comment.

Powered by Zendesk