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What is the difference between Backlog recorded and Backlog end of period?



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Ricardo Pinto

Zendesk Digital Resources Team

Edited Jan 24, 2024


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4 comments

great thank you. it makes sense now. but I am also seeing a column with no date. what does it mean?

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Giuseppe

Zendesk Customer Care

Hi Louis

 

Since the attribute End of week will only show the last day of the snapshot period (Jan 30 and Feb 6, in your example), the backlogs for other days are not included, so they're all grouped in this one blank column with no date (for example, backlogs on Jan 31, Feb 1, Feb 2, etc.). Here's a more detailed visual representation:

 

Here, we can clearly see that the End of week column only displays Sundays, so Mondays-Saturdays are left blank. They are only visible because of the Backlog recorded - Date attribute. But if I remove it, you will see that backlogs on these days are grouped under a 'no date' row:

 

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How can I remove it?

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Tony

Zendesk Customer Care

Hi there,
to remove it, you just have to hover to your attributes, and click the "x" on the side of "backlog recorded - Date". This will remove it.
 
Best,

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