I want to add custom fields to the Transfer to agent step using of the bot builder. Why aren't all my custom fields appearing as options?
You can only add text or drop-down custom fields to the bot builder.
If the values of your fields are predefined, you can recreate the field using the Present options step of the bot builder. This step allows the bot to display up to ten values.
Alternatively, recreate the custom fields in the text or dropdown field type to add to your bot flow step.